General Terms and Conditions (GTC)

1. Scope of application

These General Terms and Conditions (GTC) apply to all contracts concluded via the website [your domain] between the operator of the website (hereinafter referred to as "Provider") and the users (hereinafter referred to as "Customers"). Any deviating terms and conditions of the Customers shall not be recognized unless the Provider expressly agrees to their validity in writing.

2. Offers and services

The website offers:

• The sale of books in printed form and as e-books.
• Information and experience reports on multiple sclerosis, NMOSD and MOGAD diseases.
• Contact the provider for inquiries about advice and lectures (without booking function on the website).

The content provided is for information purposes only. It does not replace medical advice. Users are expressly requested to discuss decisions relating to their health with their treating doctor or medical team.

3. Conclusion of contract

The contract is concluded when the customer places an order and the supplier accepts it.

• E-Books: The contract is deemed to have been fulfilled when the download is made available.
• Printed books: Shipping takes place after receipt of payment.

4. Prices and payment

All prices are inclusive of VAT, where applicable.
Only PayPal is available as a payment method. Payment must be made in advance.

5. Delivery

• E-Books: Delivery is made digitally via a download link, which is made available to the customer after payment.
• Printed books: Shipping is by post. The delivery time is stated on the website.

6. Right of withdrawal

As e-books are digital content that can no longer be returned once it has been made available, the right of withdrawal expires when the download is made available.
No right of withdrawal is granted for printed books, as these are produced individually to order.

7. Liability

The provider assumes no liability for the accuracy, completeness or timeliness of the content provided. The content is for information purposes only and does not replace medical advice.
No liability is accepted for damage caused by improper use of the books.

8. Warranty

The statutory warranty rights apply to printed books. No warranty is given for e-books.

9. Data protection

The provider does not collect and process any personal data beyond the website. Customer contact data that is transmitted in the context of inquiries or orders is used exclusively to process the inquiry or order. Further details can be found in the website's privacy policy.

10. Applicable law and place of jurisdiction

German law applies. The place of jurisdiction is the registered office of the provider in Germany.

11. Final provisions

Should individual provisions of these GTC be invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by the statutory provision.